FREQUENTLY ASKED QUESTIONS

🕒 As of June 6, 2026, I have accumulated 2,650 hours of hands-on pet care across 2,940 individual pet visits.

I've seen my fair share of unexpected situations over the years. I've been pulled off my feet by a giant-breed dog chasing a rabbit, rushed a frail 16-year-old cat to South Asheville Veterinary Emergency & Specialty (SAVES) during a medical emergency, helped a few long-haired cats clean up after unfortunate digestive mishaps, and have successfully dodged the beak of a particularly bitey macaw while refilling his food and water.

Here's a list of the pets I've worked with:

🐶 Dogs (including a few giant breeds)
🐱 Cats
🐹 Guinea pigs
🦜 Large parrots & parakeets
🦎 Chameleons
🐰 Rabbits
🦦 Ferrets
🐢 Turtles
🐭 Chinchillas
🐠 Freshwater aquarium fish (limited experience)

Whiskers and Snoots is a registered sole proprietorship serving all counties in North Carolina. North Carolina Secretary of State - Assumed Business Name Search Link (Operating since 12/12/2022)

Insured and bonded through Pet Sitters Associates

• Visits happen within a 2-hour window due to traffic or pet needs.

• Exact times are only guaranteed for pets needing time-sensitive medications.

• For once-daily visits, we aim for consistency within a 24-hour window from the previous visit.

• Book 1-2 months early for holidays as slots are first-come, first-served!

• Dog walks (2 dogs max per walk)

• All pets welcome - willing to learn if unfamiliar

• Feeding, litter/enclosure cleaning, playtime, companionship

• Medication administration (with clear instructions)

• Overnight stays (9 PM–5 AM)

🚫 Services not offered: group walks, grooming, training, pet transportation, boarding, intense jogging, or off-leash outdoor activities outside of a fenced area.

All care is provided by me, Tiffany, the business owner. In case of emergency, a trusted, qualified sitter from another reputable business may step in with prior notice to you.

Each visit includes:

• Time To Pet visit report includes a GPS map, timestamps, completed task checklist, photo collages, video clip, and a personalized summary of your pet’s visit

  • Visit reports may take up to 30-60 minutes to complete

• Smartwatch photo timestamps provided

• For homes with video cameras, don't be surprised if you hear me chatting with your pet. It helps them become familiar with my voice and often makes visits more comfortable.

I use your supplies when possible. If extras are needed, I’ll notify you, purchase them (with receipts), and add the cost to your invoice.

• Provide a tested key (or use a lock box with your code saved in Time To Pet)

• I tag keys with W&S info only. There is no identifying personal client info

• If a key is lost due to my error, I’ll cover locksmith costs

• I am not liable for failed entry due to untested or outdated keys/codes

• I only give treats that you provide

• I’m experienced with leash-reactivity

• Aggressive dogs must be muzzled, harnessed, and leashed when off your property

• Dogs in heat are not walked. Only short potty breaks are provided

• Visits are adjusted based on weather safety charts

• Outdoor time is shortened if it’s too hot, cold, or stormy

• Clients must have a backup/emergency contact in case of local disaster

• Your emergency contact or vet will be promptly contacted if you can’t be reached during an emergency with your pet

• • Your personal information is kept private and never shared

  • Security cameras are welcome (just not in bathrooms)

  • Photos of your pets, home, and visits are never used for advertising, social media, or marketing without your explicit written permission

  • I will never request permission to use your pets or home for promotional purposes, though you are always welcome to offer it

How and when to pay for services

• Invoices are due 4 days after your last service date.

• Invoices are sent to the email linked to your Time To Pet account.

• Preferred payment is through Time To Pet (uses Stripe):

  • Secure processing used by Amazon, Lyft, Apple

  • Accepts Visa, Mastercard, AmEx, Discover, JCB, Diners Club, debit cards

• Checks (payable to Whiskers and Snoots) and cash are also accepted.

• Cash/checks are manually entered into your account within 2 days.

• 🧾 [Sample Invoice Link]

• Holiday Cancellation Fees
  (New Year’s Eve/Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve/Day):

  • 100% fee if canceled < 1 week before

  • 75% fee if canceled < 2 weeks before

  • 50% fee if canceled < 3 weeks before

  • No refunds for early returns

• Returned Check / NSF Fee

  • +$25.00 + bank fees

  • Service will be terminated after 2 instances

• Locksmith Fees

  • +$75.00 + actual locksmith cost

  • Only charged if key(s) provided do not work

• Mileage Fee

  • $1.00 per mile (one way) for locations more than 10 miles from the W&S address

• Sales Tax

  • 7% - Buncombe County

  • 6.75% - Henderson County

  • 🔗 Find your county rate

These things are always included (No surprise fees)

• Holiday and weekend visits

• Extra pets (within service limits)

• Medication administration

• Non-holiday cancellations

• Late bookings

Within 10 miles of W&S address, the following are also free:

• 1 key pick-up/return per week

• 1 meet-and-greet

• Mileage for all regular visits

Ways to save on pet care

• Ascot Point Resident Discount

  • Automatically get $5 off each visit on your first booking

  • Not stackable with other service discounts

• Review Bonus

  • Earn a one-time $10 credit for leaving a public review

  • Credited after service is complete and any issues are resolved

• Business Card Bonus

  • Show me a Whiskers and Snoots business card at your meet & greet = $5 off one visit

  • Find cards at:

    • Pet Supplies Plus Asheville

    • Apartment front desks

    • Community bulletin boards around Asheville

  • Know a great spot to place my cards? Share the location with me and you’ll get the same $5 off one visit when I verify!